Coronavirus (COVID-19) FAQ

We know there are a lot of concerns in our community about COVID-19, the emerging Coronavirus.

At LCFL, we maintain preparedness for a wide array of infectious diseases, including new emerging diseases as well as regular occurrences like the flu. Below, please find answers to some frequently asked questions about COVID-19 and what we as an agency are doing to prepare for potential scenarios. Please note that this is an evolving situation, and information below will be updated as we receive new information from the CDC, state health organizations, and other partners.

If you or your loved one are a current patient and someone in your home is experiencing new flu-like symptoms, please contact your case manager.

What We Are Doing

  • Due to the exceptional situation COVID-19 has created, Lower Cape Fear LifeCare has modified its usual visitation guidelines as we consider the health and safety of our patients, visitors, and team members a top priority:

    • Visitation hours will be from 8 a.m. – 8 p.m.
    • Visitors MUST wear a cloth mask/face covering per CDC guidelines, prior to entering and at all times during their visit.
    • All visitors will be screened prior to entering the facility. If visitors receive a positive screen, they will not be permitted entry.
    • Visitors will not be allowed to congregate in common areas of the care center.
    • Daytime Visitors: Only the same 2 immediate family visitors will be allowed to visit each day. Immediate family includes parents, significant others, siblings, children, and clergy.
    • Overnight Visitors: Only 1 immediate family visitor will be allowed from 8 p.m. – 8 a.m. Visitors who exit the building will not be granted re-entry.

    CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. For more information from the CDC about using cloth face coverings to help slow the spread of COVID-19, click here.

    Thank you for your patience and understanding as we work to ensure continued patient care while assisting with our nation’s preventative efforts.


About Coronavirus (COVID-19)

(Information supplied by the CDC, NC DHHS and SC DHEC)


Manage Anxiety & Stress (tips from the CDC)

Coronavirus (COVID-19) FAQ

Support Our LifeCare Heroes!

Our team is stepping up to meet the challenges of COVID-10 – and they need your help. Your support will ensure our clinicians can continue to provide patients and families in our community the care and support they need when facing serious or life-limiting illness during this public health crisis. Support our LifeCare Heroes by clicking on the link below. Thank you!

Don’t Wait

Only 10% of our patients take advantage of the full Medicare hospice benefit which includes ALL medical care, medications, equipment and visits related to diagnosis.

To find out if you or someone you love qualifies for hospice, call 800.733.1476 or fill out the below form:




Lower Cape Fear LifeCare is a nonprofit organization dedicated to providing access to the highest quality LifeCare, education, and supportive services to our patients, their families, and the communities we serve.


FAX:  910.796.7903


Lower Cape Fear LifeCare
1414 Physicians Drive
Wilmington, NC 28401
910.796.7900 or 800.733.1476
FAX: 910.796.7901


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On January 1, 2020, Lower Cape Fear Hospice formally changed its name to Lower Cape Fear LifeCare to better represent the spectrum of care and support they provide those in our community.