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Coronavirus (COVID-19) FAQ

We know there are a lot of concerns in our community about COVID-19, the emerging Coronavirus.

At LCFL, we maintain preparedness for a wide array of infectious diseases, including new emerging diseases as well as regular occurrences like the flu. Below, please find answers to some frequently asked questions about COVID-19 and what we as an agency are doing to prepare for potential scenarios. Please note that this is an evolving situation, and information below will be updated as we receive new information from the CDC, state health organizations, and other partners.

If you or your loved one are a current patient and someone in your home is experiencing new flu-like symptoms, please contact your case manager.

What We Are Doing

  • Due to the exceptional situation COVID-19 has created, Lower Cape Fear LifeCare has modified its usual visitation guidelines as we consider the health and safety of our patients, visitors, and team members a top priority:

    • Visitation hours are 8 a.m. – 8 p.m.

    • All visitors will be screened prior to entering the facility. If visitors receive a positive screen, they will not be permitted entry.

    • ONLY 4 visitors per patient are allowed in the care center at a time.  2 visitors may stay overnight (8 p.m. – 8 a.m.).

    • Visitors MUST wear a cloth mask/face covering per CDC guidelines while walking to and from the patient’s room, and when care center staff and/or housekeeping are in the patient’s room.
    • Visitors will not be allowed to congregate in common areas. The must stay in patients’ rooms.
    • Visitors must be at least 12 years of age.

    Scientific research shows that preventative measures such as hand washing and wearing cloth coverings over the nose and mouth are effective ways to protect ourselves, our loved ones and our communities by lowering risk of exposure to COVID-19.  Growing evidence shows that cloth face coverings, when worn consistently, can decrease the spread of COVID-19, especially among people who are not yet showing symptoms of the virus.  

    As a healthcare provider, the CDC requires that face masks be worn in our offices and hospice care centers. The State of NC has published FAQs about wearing masks here.

    Thank you for your patience and understanding as we work to ensure continued patient care while assisting with our nation’s preventative efforts.



About the Coronavirus (COVID-19) Vaccine

Information from the CDC

About Coronavirus (COVID-19)

(Information supplied by the CDC, NC DHHS and SC DHEC)


Manage Anxiety & Stress (tips from the CDC)

Coronavirus (COVID-19) FAQ

Support Our LifeCare Heroes!

Our team is stepping up to meet the challenges of COVID-10 – and they need your help. Your support will ensure our clinicians can continue to provide patients and families in our community the care and support they need when facing serious or life-limiting illness during this public health crisis. Support our LifeCare Heroes by clicking on the link below. Thank you!

Don’t Wait

Only 10% of our patients take advantage of the full Medicare hospice benefit which includes ALL medical care, medications, equipment and visits related to diagnosis.

To find out if you or someone you love qualifies for hospice, call 800.733.1476 or fill out the below form:




Lower Cape Fear LifeCare is a nonprofit organization dedicated to providing access to the highest quality LifeCare, education, and supportive services to our patients, their families, and the communities we serve.


FAX:  910.796.7903


Lower Cape Fear LifeCare
1414 Physicians Drive
Wilmington, NC 28401
910.796.7900 or 800.733.1476
FAX: 910.796.7901


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On January 1, 2020, Lower Cape Fear Hospice formally changed its name to Lower Cape Fear LifeCare to better represent the spectrum of care and support they provide those in our community.